Contact Us
We'd love to help you find the perfect piece or answer any questions about our collections
Send Us a Message
Whether you have questions about our collections, need assistance with sizing, or want to discuss a custom design, our team is here to help you every step of the way.
Contact Information
Visit our showroom to experience our collections in person, or reach out to us through any of the channels below. We're here to make your jewelry journey exceptional.
Visit Our Showroom
123 Elegance Avenue
Jewelry District
New York, NY 10001
Private appointments available
Call Us
+1 (212) 555-7890
Toll-free consultation available
Email Us
hello@goldenelegance.com
We respond within 24 hours
Business Hours
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM
Frequently Asked Questions
Find answers to our most commonly asked questions. If you need additional information, our team is always ready to help.
Do you offer custom jewelry design services?
Yes, we specialize in bespoke jewelry design. Our master craftsmen work closely with you to create unique pieces that reflect your personal style and story. From initial concept to final creation, we guide you through every step of the process.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original condition with all packaging and certificates. Custom and personalized pieces are non-returnable. All returns include free shipping and full refund processing.
Do you provide jewelry repair and maintenance?
We offer comprehensive repair and maintenance services, including cleaning, polishing, stone setting, and restoration. Our certified jewelers use only the finest materials and techniques to restore your pieces to their original beauty.
How should I care for my jewelry?
Store your jewelry in individual soft pouches or compartments to prevent scratching. Clean regularly with a soft cloth and avoid exposure to chemicals, perfumes, and extreme temperatures. We provide detailed care instructions with every purchase.
Do you offer financing options?
Yes, we provide flexible financing options including 0% APR for qualified customers. We also accept major credit cards, PayPal, and offer layaway programs for special occasions. Contact us to discuss the best payment option for you.
Can I view pieces before purchasing online?
We offer virtual consultations and can arrange private viewings at our showroom. For online purchases, we provide detailed photos, videos, and certificates of authenticity. We also offer a 'try before you buy' service for select pieces.